Our Patient Care Coordinators
Our patient care coordinators are here to greet you with a smile, receive incoming calls, schedule patient appointments as well as answer any questions you may have.
With years of experience working with patients and their insurance carriers, our insurance billing coordinators are here to assist you with your billing and insurance questions. They are extremely knowledgeable in helping patients understand the specifics of their coverage.
As a courtesy, our office files routine vision wellness claims and/or medical claims with the appropriate insurance company for our patients. We understand that medical insurance can be confusing and are happy to answer any questions you may have regarding your coverage.
Meet Our Patient Care Coordinators
Catherine started out as a clinical technician at EAWP in 1995. She then invested some time working in our optical boutique before taking her acquired skills to our patient care department. Catherine has served as a senior patient care coordinator for over 10 years now and her expertise is in medical billing. You can always count on Catherine to listen carefully, attentively, and empathetically. Whether your conversation is brief or in depth, you can instantly tell that creating the best patient experience is her highest priority.
Catherine
Ileana excels in ensuring seamless patient experiences. Specializing in post-exam assistance and insurance claims, she tirelessly contributes to customer satisfaction. Ileana actively participates in continuing education seminars, enhancing our electronic medical records systems. Her passion for efficiency and commitment to the team have earned her recognition as a frequent "Employee of the Month." Known for her positive attitude, Ileana consistently strives to make every day a great day for both our team and our patients. Her unwavering dedication is a driving force behind the success and harmonious functioning of our practice.
Ileana
Megan is the first face you meet when you enter our practice. She is always prepared with your necessary paperwork and ready to answer any questions you may have. When Megan is not greeting patients or preparing for the next day, she can be found in workshop meetings regarding patient care and communication. She is a strong advocate for communication and service transparency for all patients.
Nina, our Certified Paraoptometric (CPO), has been a vital member of the medical field since 2008. Transitioning from neurology to optometry in 2021, Nina plays a crucial role in verifying insurance benefits for patients, ensuring they maximize their coverage for exams. Her favorite aspect of patient interaction lies in the diversity of experiences that converge at our doors. Nina's wit and infectious joy make her a delightful colleague. Known for her compassion and intelligence, Nina contributes significantly to our team, embodying the values of excellence and personalized care in every interaction.
Megan is the first face you meet when you enter our practice. She is always prepared with your necessary paperwork and ready to answer any questions you may have. When Megan is not greeting patients or preparing for the next day, she can be found in workshop meetings regarding patient care and communication. She is a strong advocate for communication and service transparency for all patients.
Megan is the first face you meet when you enter our practice. She is always prepared with your necessary paperwork and ready to answer any questions you may have. When Megan is not greeting patients or preparing for the next day, she can be found in workshop meetings regarding patient care and communication. She is a strong advocate for communication and service transparency for all patients.
